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Comments on: Air NZ gentry reject free markets http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/ The Visible Hand in Economics Mon, 30 Apr 2018 21:17:00 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: codedb http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-43817 Mon, 30 Apr 2018 21:17:00 +0000 http://www.tvhe.co.nz/?p=6808#comment-43817 They should have thought some thing about their loyal customers. In hope of new customers they put the risk of losing old customers.

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By: webdesignersydney http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-43812 Sat, 18 Nov 2017 04:36:00 +0000 http://www.tvhe.co.nz/?p=6808#comment-43812 Well its a network and a movement.

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By: WebDesignSydney http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-43810 Sat, 28 Oct 2017 11:33:00 +0000 http://www.tvhe.co.nz/?p=6808#comment-43810 A bit late to the piece, but http://www.moneyhub.co.nz/airnz-oneup-bids-upgrade-guide.html seems to try to take away some of the guestimating in this process of bidding….

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By: Simeon http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37039 Wed, 07 Mar 2012 17:52:52 +0000 http://www.tvhe.co.nz/?p=6808#comment-37039 As someone who earns FF point via international flights, the true value of the program is the lounge access, as all my travel is mainly 4 leg travel, thus resting somewhere quite is/was a god send.

Oh then earlier access to plan loading in nice in the US where everybody brings the kitchen sink onto the cabin, sigh.

Now the discounted upgrades, or free upgrades was nice, so losing “easy” access to this is sad, I can understand the AirNZ desire to get maximum price to the ‘luxury’ being sold, but now I’m on this side of the fence I’d prefer status quo…

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By: JC http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37033 Wed, 07 Mar 2012 04:17:03 +0000 http://www.tvhe.co.nz/?p=6808#comment-37033 Personally I can’t understand why an airline would allow various employees of the people, the local perpetual hui and conference attenders to fly in and out of various local centres and accumulate airpoints that can be used for upgrades on  overseas travel. I can understand FFs getting cheaper seats flying locally, but on international flights?.. looks like oil and water to me.
JC
 

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By: jamesz http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37027 Wed, 07 Mar 2012 00:28:08 +0000 http://www.tvhe.co.nz/?p=6808#comment-37027 In reply to Richard S.

I think my analogy is more apt. The FFs gain status through accumulating reward points. Now they no longer have the status but they still have the reward points. Previously, their bids for upgrades depended only on how many points they had, relative to other bidders (ie, ranking of status). The only change now is that there is an opportunity cost to using your high number of rewards to bid for an upgrade. Pricing the upgrade will make the market for them more efficient, but the FFs still have the advantage of a huge number of rewards to bid with, relative to other bidders. So the value of their rewards have not necessarily gone down because of the switch to an auction system, although I don’t know enough details of the system to judge whether they’re worth less now overall.

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By: Richard S http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37026 Tue, 06 Mar 2012 23:48:26 +0000 http://www.tvhe.co.nz/?p=6808#comment-37026 In reply to jamesz.

I think referring to the benefit which the FF’s no longer have as ‘status’ is muddying the waters a little.
 
If we were to say that FF’s had instead been rewarded with Air NZ bonds which they were told would pay 5% and then Air NZ announced that from now on it would pay 4% that seems to me be a closer, and more useful , analogy than thinking about it in terms of a loss of ‘status’. The FF’s have lost a material benefit which they will now have to pay cash for if they wish to retain it.
 
By the way from my observation it’s certainly true that some FF’s do think of their benefits as some sort of enhanced status but frankly some people think because they’ve got big exhaust pipes on their car they’re better off than the rest of us – it doesn’t mean that stealing their car would be, morally, OK.

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By: jamesz http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37025 Tue, 06 Mar 2012 23:32:13 +0000 http://www.tvhe.co.nz/?p=6808#comment-37025 In reply to Richard S.

Hey, it’s completely normal to be upset about having status stripped from you, particularly when people in competing institutions still have theirs. I don’t have any problem with them being upset, I just don’t think that means the changes are necessarily bad.

I don’t know how most employers deal with it: perhaps the employees have no choice about who to fly with. If they do then you’d think it would affect their decision, for sure. That’s more a problem for the employment contract than Air NZ, though.

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By: Richard S http://www.tvhe.co.nz/2012/03/07/air-nz-gentry-reject-free-markets/#comment-37024 Tue, 06 Mar 2012 23:20:32 +0000 http://www.tvhe.co.nz/?p=6808#comment-37024 I am not (and probably never will be) a “frequent flyer”, however I do feel some sympathy for the annoyed FF’s.
It seems to me that Air NZ paid the FF’s in a currency that Air NZ is now deflating for its own interest.
This type of thing is not uncommon in customer loyalty schemes but that doesn’t make the annoyance of the FF’s risible.
I would hope that the FF’s would vote with their wallets but that brings me to another point about “frequent flyer” schemes which is rarely mentioned. The FF’s are gaining personal benefit by choosing to spend their employers money with Air NZ. Is it not the case that airlines are effectively corrupting the employees of other companies by offering them pseudo-cash in return for their, the FF’s, not making a strict market comparison between suppliers ?
I believe NZ Govt employees have to return air miles to their employer and this seems to me to make a lot of sense – it seems very odd to me that other employers don’t do the same thing.

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