Just saw this cartoon by Mike Moreu on the outsourcing of call centre staff (ht Nigel Pinkerton):
Source (Mike Moreu on Stuff)
Job security isn’t the only difference – the other is wages. The artist forgets to mention that they have job security because they are paid significantly less than a New Zealander would accept. Implicitly this tells me that NZer’s could have had job security – if they had accepted lower wages …
There are two further things that I take from this.
- New Zealander’s are now getting a service more cheaply – as the cost is lower,
- The workers overseas are made better off – as they now have jobs at a wage they are willing to work at.
Unless we value the NZ call centre workers significantly more than we value Telecom consumers and people in Manila we can’t possibly complain about this situation. However, NZer’s are complaining. To me this implies that we value people in Manila significantly less than we value people in New Zealand – a view that appears very similar to straight out racism in my mind …